CEO Review Process for A$7m Community Health Service

Client: Knox Community Health Services

Project: CEO Performance Review

Situation

Knox is one of Melbourne's community health services with a turnover of A$ 7.4m (2007). The organisation has grown significantly, up from A$4m in 2006, and was looking for a fair and transparent way of conducting a CEO review process.

We were engaged to help KCHS with identifying best practice for a CEO review and then helping them to work that process.

Task

Our role in this assignment was:

• To benchmark the review process within similar organisations
• To build and implement an appropriate 360 degree review process for the CEO at KCHS
• To ensure that the process was seen to be open, transparent and data driven.
• To provide advice and guidance to the board during the review process.

Outcome

• We complete the process on time and on budget
• We provided timely and pertinent consulting for other factors that we observed during the process.

The CEO, Anne Lyon, said:

"The outcome for KCHS was not just a performance review but the opportunity to improve business processes, a focus on future strategic issues, and the development of key relationships that will assist our business into the future. On a personal note I found working with Stephen and his associate, [Helene Strawbridge], incredibly valuable due to the focused approach which allowed me to explore the issues identified and work on practical solutions. The process included reflection, scenario setting and problem solving which I personally found very beneficial. This has assisted me professionally and has also added value to our organisation in improving the way I work with my team."

Anne Lyon, CEO
Knox Community Health Service

Read the full testimonial here: Testimonial for Steve Wood July 2008